The Problem Solving template provides a systematic approach to understanding and solving complex problems. This format ensures teams don't jump to solutions but instead thoroughly understand the problem, identify root causes, and develop well-thought-out solutions.
This template is essential for teams facing complex challenges, technical problems, or process issues. It provides structure for methodical problem-solving that leads to effective, lasting solutions.
Systematic Problem-Solving Process
The format follows five key stages:
- Problem Definition: Clearly articulate what the problem is
- Root Causes: Identify underlying causes, not just symptoms
- Solutions: Generate multiple potential solutions
- Implementation: Plan how to execute the chosen solution
- Success Criteria: Define how you'll know the problem is solved
This structure prevents teams from solving symptoms instead of root causes and ensures solutions are well-planned and measurable.
How to facilitate
Problem-Solving Best Practices
- Spend time on problem definition: A well-defined problem is half-solved
- Use root cause analysis: Ask "why" multiple times to find root causes
- Generate multiple solutions: Don't settle on the first idea
- Evaluate solutions objectively: Consider pros, cons, and feasibility
- Plan implementation carefully: Break down into steps with owners
- Define measurable success: How will you know it worked?
Root Cause Analysis Techniques
- 5 Whys: Ask "why" five times to drill down
- Fishbone diagram: Map causes across categories
- Cause and effect analysis: Trace problem to sources
When to use this template
When to Use Problem Solving Format
- Technical issues: Complex bugs or system problems
- Process problems: Inefficiencies or bottlenecks
- Team challenges: Collaboration or communication issues
- Product issues: User experience or functionality problems
Example Problem-Solving Process
Effective problem-solving might look like:
- Problem: "Deployments are failing frequently"
- Root cause: "Lack of automated testing and manual deployment process"
- Solution: "Implement CI/CD pipeline with automated tests"
- Implementation: "Phase 1: Add tests, Phase 2: Automate deployment"
- Success: "Zero failed deployments in next month"
